Privacy Policy

1. Introduction

FluxoneX Ltd ("we", "our", or "us") is committed to protecting your privacy and personal data. This privacy policy explains how we collect, use, store, and protect your personal information when you use our cosmetic treatment outcome analytics platform and related services.

FluxoneX Ltd is the data controller for the personal data we process. We are registered in Scotland with company registration number 36251479 and our registered office is at 112 Main Street, Glasgow G7Z 7QK, Scotland.

2. Data Collection

We collect personal data that you provide to us directly and data that is collected automatically when you use our services. The types of personal data we collect include:

• Contact Information: Name, email address, telephone number, company name, and business address
• Account Information: Username, password, and account preferences
• Treatment Data: Anonymised cosmetic treatment outcomes and analytics data uploaded to our platform
• Technical Information: IP address, browser type, device information, and usage data
• Communication Data: Records of correspondence with our support team

3. Data Usage

We use your personal information for the following purposes and under the following legal bases:

• Service Provision: To provide our analytics platform services and customer support (Contract performance)
• Account Management: To create and manage your user account and process payments (Contract performance)
• Communication: To respond to your enquiries and provide customer support (Legitimate interest)
• Service Improvement: To analyse how our services are used and improve our platform (Legitimate interest)
• Legal Compliance: To comply with legal obligations and protect our legal rights (Legal obligation)
• Marketing: To send you information about our services with your consent (Consent)

We use of your data is always proportionate and in line with your expectations. We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason that is compatible with the original purpose.

4. Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please refer to our Cookie Policy.

5. Data Sharing

We do not sell your personal data to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in delivering our services
• Legal Requirements: When required by law or to protect our legal rights
• Business Transfers: In connection with any merger, sale, or transfer of our business
• Consent: With your explicit consent for specific purposes

All third-party service providers are required to maintain appropriate security measures and use your data only for the purposes we specify.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection
• Secure data centres and backup procedures

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with our legal obligations. Our retention periods are:

• Account Data: For the duration of your account plus 7 years for legal and tax purposes
• Treatment Analytics Data: As long as you maintain an active account or as required by law
• Communication Records: For 3 years after the last communication
• Marketing Data: Until you withdraw consent or 2 years of inactivity

When personal data is no longer needed, we securely delete or anonymise it in accordance with our data retention schedule.

8. Your Rights

Under the General Data Protection Regulation (GDPR) and UK data protection law, you have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request that we limit how we use your data
• Right to Data Portability: Request a copy of your data in a structured format
• Right to Object: Object to our processing of your data for certain purposes
• Right to Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month.

9. International Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by the European Commission
• Standard contractual clauses approved by the European Commission
• Binding corporate rules for transfers within corporate groups

10. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal data from children under 16. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately.

11. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

12. Contact Information

If you have any questions about this privacy policy or how we handle your personal data, please contact us:

• Email: privacy@fluxonex.top
• Phone: +44 1414 001 410
• Post: FluxoneX Ltd, 112 Main Street, Glasgow G7Z 7QK, Scotland

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues, if you believe we have not handled your personal data appropriately.

13. Data Controller Information

FluxoneX Ltd is the data controller responsible for your personal data. Our contact information is:

• Company: FluxoneX Ltd
• Registration Number: 36251479
• Address: 112 Main Street, Glasgow G7Z 7QK, Scotland
• Email: privacy@fluxonex.top